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macOS Support Essentials 10.13 APL-MAC101-130-IN

Course Description

This macOS Support Essentials 10.13 course is designed to provide students with a three-day course that describes the best ways to support macOS High Sierra users. The course includes lectures and hands-on exercises that provide real-world experience.

Course Duration: 3 Days

 

Course Objectives:

Upon completion of the macOS Support Essentials 10.13 course, students will learn:

  • How to use macOS Sierra tools and resources to troubleshoot macOS High Sierra
  • macOS High Sierra features and functionality, including how to find more information
  • How to prepare for Apple Certified Support Professional (ACSP) 10.13 certification

Prerequisites:

  • macOS knowledge
  • Basic computer navigation skills

Audience:

  • People who manage computer networks or computer labs that run macOS
  • People who support Mac users

Course Topics:

Part 1: Installation and Configuration

  • Update, Upgrade, and Reinstall macOS High Sierra
  • Set Up and Configure macOS
  • Use the Command-Line Interface
  • Use macOS Recovery

Part 2: User Accounts

  • Manage User Accounts
  • Manage User Home Folders
  • Manage macOS Security
  • Manage Password Changes with Keychain Access

Part 3: File Systems and Storage

  • Manage File Systems and Storage
  • Manage Encryption with FileVault
  • Manage Permissions and Sharing

Part 4: Data Management

  • Use Hidden Items, Shortcuts, and File Archives
  • Manage System Resources
  • Use Metadata and Spotlight
  • Manage Time Machine

Part 5: Apps and Processes

  • Install Apps
  • Manage Documents
  • Manage and Troubleshoot Apps

Part 6: Network Configuration

  • Manage Basic Network Settings
  • Manage Advanced Network Settings
  • Troubleshoot Network Issues

Part 7: Network Services

  • Manage Network Services
  • Manage Host Sharing and the Personal Firewall

Part 8: System Management

  • Troubleshoot Peripherals
  • Manage Printers and Scanners
  • Troubleshoot Startup and System Issues

Course Curriculum

Curriculum is empty